EquipWholesale deals with a wide range of machinery, resulting in a diverse set of customer queries and issues. With Deskhero's ticket management system, these queries are efficiently handled. The AI capabilities of Deskhero analyze previous tickets using OpenAI Embeddings, suggesting replies based on past similar issues.
The company also benefits from Deskhero's knowledge base feature, where they upload files like manuals, policies, and presentations related to their products. Deskhero's AI generates articles from these files, creating a comprehensive database of solutions and information for the support team.
EquipWholesale uses Deskhero's website scraping feature to gather data from their website and other relevant sources. This data is used by the AI to enhance the knowledge base and improve the accuracy of the suggested replies.
The comprehensive search bar powered by Deskhero's AI provides EquipWholesale's support team with precise and fast results. This not only accelerates the process of finding solutions but also improves the quality of support provided to the customers.
Overall, Deskhero's advanced AI capabilities have greatly improved EquipWholesale's customer support efficiency, reducing response times and increasing customer satisfaction.
How does Deskhero's AI enhance the ticket management system?
Deskhero's AI uses OpenAI Embeddings to analyze previous tickets and suggest replies based on past similar issues, thus enhancing the efficiency of the ticket management system.
What is the advantage of Deskhero's knowledge base feature?
Deskhero's knowledge base feature allows companies to upload files like manuals, policies, and presentations, which the AI then uses to generate articles. This creates a comprehensive database of solutions and information that can be easily accessed by the support team.
How does Deskhero's AI improve the search function?
Deskhero's AI improves the search function by providing precise and fast results based on the data it has analyzed from previous tickets, the knowledge base, and scraped website data.
* This article provides an example of how a fictive company in the Wholesale of other machinery and equipment industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
