BakePro Wholesalers receives a high volume of customer inquiries every day. Responding to these inquiries in a timely and accurate manner was a challenge. With Deskhero's AI-powered suggested replies, the company can now respond to inquiries faster and with greater accuracy.
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to understand the context of each inquiry. It then generates suggested replies based on this understanding and the company's previous responses.
The company also uses Deskhero's kanban board to manage their tickets. This visual tool, combined with the AI's ability to categorize and prioritize tickets, has greatly improved the efficiency of the support team.
BakePro Wholesalers also uses Deskhero's custom fields to capture specific information about each ticket. This feature, along with the AI's understanding of the content, enhances the relevance of the suggested replies.
Overall, Deskhero's advanced AI capabilities have enabled BakePro Wholesalers to enhance their customer interactions, improve response times, and increase customer satisfaction.
How does Deskhero generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to understand the context of each inquiry. It then generates suggested replies based on this understanding and the company's previous responses.
How does the kanban board work?
Deskhero's kanban board is a visual tool that allows companies to manage their tickets. Combined with the AI's ability to categorize and prioritize tickets, it greatly improves the efficiency of the support team.
How do custom fields enhance the relevance of the suggested replies?
Custom fields allow companies to capture specific information about each ticket. This information, along with the AI's understanding of the content, enhances the relevance of the suggested replies.
* This article provides an example of how a fictive company in the Wholesale of ovens and cookers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
