OvenMaster Wholesale receives numerous customer inquiries daily, ranging from product specifications to delivery queries. Managing these tickets manually was time-consuming and prone to errors. With Deskhero's AI-powered ticket management system, the company can now automatically categorize and prioritize tickets based on their urgency and topic, significantly reducing response times.
The company also uses Deskhero's AI capabilities to enhance search results. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data, Deskhero provides relevant content to the support team. This feature has not only improved the efficiency of the support team but also increased customer satisfaction levels.
Deskhero's AI also generates suggested replies for the support team. These suggestions are based on the context of the customer's inquiry and the company's previous responses. This feature has reduced the time taken to draft responses, allowing the support team to handle more tickets within the same timeframe.
Additionally, OvenMaster Wholesale uses Deskhero's custom fields and user groups to tailor the platform to their specific needs. Custom fields allow the company to capture specific information about each ticket, while user groups enable them to assign tickets to the right team members.
Overall, Deskhero's advanced AI capabilities have enabled OvenMaster Wholesale to streamline their customer support processes, improve efficiency, and enhance customer satisfaction.
How does Deskhero's AI categorize and prioritize tickets?
Deskhero's AI uses OpenAI Embeddings to understand the context of each ticket. It then categorizes and prioritizes them based on their urgency and topic.
How does Deskhero enhance search results?
Deskhero leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to provide relevant content in the search results.
How does Deskhero generate suggested replies?
Deskhero's AI uses the context of the customer's inquiry and the company's previous responses to generate suggested replies. This helps to reduce the time taken to draft responses.
* This article provides an example of how a fictive company in the Wholesale of ovens and cookers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
