HealthBulk Ltd. deals with a multitude of customer queries each day, ranging from product information to order status. To manage these queries efficiently, the company uses Deskhero's ticket management system. Deskhero's AI capabilities analyze previous tickets and knowledge base articles to suggest replies, drastically reducing the time spent on each ticket.
Deskhero's AI also allows HealthBulk Ltd. to automatically generate knowledge base articles from various sources like word documents, powerpoint presentations, pdf files, and scraped website data. This feature ensures that their knowledge base is always updated and comprehensive, providing customers with instant answers to their questions.
The custom fields feature of Deskhero enables HealthBulk Ltd. to categorize and prioritize tickets based on their urgency and type. The AI then uses these custom fields to provide more precise and relevant suggested replies.
HealthBulk Ltd. also uses Deskhero's REST API to integrate the platform with their existing systems. This integration allows the AI to access more data, enhancing its ability to generate accurate responses and improve search results.
Overall, Deskhero's advanced AI capabilities have helped HealthBulk Ltd. enhance their customer service efficiency, reduce response times, and improve the overall customer experience.
How does Deskhero's AI suggest replies to tickets?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
The AI uses OpenAI Embeddings from various sources to find relevant content. This content is then used to enhance the search results, making them more accurate and comprehensive.
Can Deskhero's AI capabilities be integrated with other systems?
Yes, Deskhero provides a REST API that allows you to integrate its platform with your existing systems. This integration enhances the AI's ability to generate accurate responses and improve search results.
* This article provides an example of how a fictive company in the Wholesale of over-the-counter pharmaceuticals industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
