PharmaWholesale Inc. receives a high volume of customer inquiries daily, ranging from product availability to shipment tracking. The company uses Deskhero's ticket management system to efficiently handle these inquiries. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest replies, significantly reducing the time spent on each ticket.
With Deskhero's AI, PharmaWholesale Inc. can automatically generate knowledge base articles from various sources like word documents, powerpoint presentations, pdf files, and even scraped website data. This feature allows the company to keep their knowledge base up-to-date and comprehensive, providing customers with immediate answers to their queries.
The custom fields feature of Deskhero enables PharmaWholesale Inc. to categorize and prioritize tickets based on their urgency and type. The AI then uses these custom fields to provide more accurate and relevant suggested replies.
PharmaWholesale Inc. also utilizes Deskhero's REST API to integrate the platform with their existing systems. This integration allows the AI to access more data, enhancing its ability to generate accurate responses and improve search results.
Overall, Deskhero's advanced AI capabilities have enabled PharmaWholesale Inc. to improve their customer support efficiency, reduce response times, and increase customer satisfaction.
How does Deskhero's AI suggest replies to tickets?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
The AI uses OpenAI Embeddings from various sources to find relevant content. This content is then used to enhance the search results, making them more accurate and comprehensive.
Can Deskhero's AI capabilities be integrated with other systems?
Yes, Deskhero provides a REST API that allows you to integrate its platform with your existing systems. This integration enhances the AI's ability to generate accurate responses and improve search results.
* This article provides an example of how a fictive company in the Wholesale of over-the-counter pharmaceuticals industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
