PolyFlow Distributors receives a high volume of customer queries daily, ranging from product inquiries to delivery status checks. The company uses Deskhero's ticket management system to organize these queries efficiently. However, the real game-changer for PolyFlow is Deskhero's advanced AI capabilities.
With Deskhero's AI, PolyFlow's customer support team can generate suggested replies based on previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data. This feature significantly reduces the time spent on crafting responses, allowing the team to handle more tickets within the same timeframe.
Deskhero's AI also enhances the search results within the platform. When a customer support representative searches for a particular query or issue, the AI uses OpenAI Embeddings to find the most relevant content. This feature helps the representatives find the right information faster, improving their efficiency and response times.
Moreover, PolyFlow uses Deskhero's AI to scrape their website for the most up-to-date information. This feature ensures that the customer support team always has the latest product information, pricing, and delivery schedules at their fingertips.
Overall, Deskhero's AI capabilities have enabled PolyFlow Distributors to handle customer queries more efficiently and accurately, improving their customer satisfaction rates and reducing their ticket resolution times.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content. This content is then sent through OpenAIs ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
When a search is conducted within the platform, Deskhero's AI uses OpenAI Embeddings to find the most relevant content from various sources, including previous tickets, knowledge base articles, uploaded files, and scraped website data.
How does Deskhero's AI help in keeping the customer support team updated?
Deskhero's AI can scrape the company's website for the most up-to-date information, ensuring that the customer support team always has the latest product information, pricing, and delivery schedules.
* This article provides an example of how a fictive company in the Wholesale of plastics in primary forms industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
