PrimePlastix Inc. maintains an extensive knowledge base to assist their customer support team in handling customer queries. However, managing this vast amount of information can be challenging. That's where Deskhero's advanced AI capabilities come into play.
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from PrimePlastix's website. This feature allows PrimePlastix to keep their knowledge base updated with the latest product information, policies, and procedures without any manual intervention.
Furthermore, Deskhero's AI uses OpenAI Embeddings to find relevant content from the knowledge base when a customer support representative searches for a particular query or issue. This feature helps the representatives find the right information faster, improving their efficiency and response times.
Deskhero's AI also generates suggested replies based on the knowledge base articles, further aiding the customer support team in handling customer queries. This feature not only saves time but also ensures consistency in the responses provided by the team.
By leveraging Deskhero's AI capabilities, PrimePlastix Inc. has been able to manage their knowledge base more effectively, improve their customer support efficiency, and ensure a high level of customer satisfaction.
How does Deskhero's AI help in managing the knowledge base?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from the company's website. This feature allows the company to keep their knowledge base updated with the latest information without any manual intervention.
How does Deskhero's AI improve the efficiency of the customer support team?
Deskhero's AI uses OpenAI Embeddings to find relevant content from the knowledge base when a customer support representative searches for a particular query or issue. It also generates suggested replies based on the knowledge base articles, saving time and ensuring consistency in the responses.
How does Deskhero's AI contribute to customer satisfaction?
By helping the customer support team find the right information faster and providing consistent responses, Deskhero's AI improves the efficiency of the customer support process, leading to quicker resolution times and higher customer satisfaction.
* This article provides an example of how a fictive company in the Wholesale of plastics in primary forms industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
