SynthoPolymers Ltd. deals with a significant number of customer queries every day. To manage these queries effectively, they use Deskhero's ticket management system. But the real magic happens when they incorporate Deskhero's advanced AI capabilities into their process.
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to generate suggested replies to the incoming queries. This feature not only reduces the time spent on crafting responses but also ensures consistency in the responses provided by the customer support team.
Furthermore, Deskhero's AI enhances the search results within the platform. When a customer support representative searches for a particular query or issue, the AI finds the most relevant content, helping the representatives resolve tickets faster and more accurately.
Deskhero's AI also assists SynthoPolymers in keeping their customer support team updated with the latest product information, pricing, and delivery schedules by scraping their website for the most up-to-date data.
By leveraging Deskhero's AI capabilities, SynthoPolymers Ltd. has been able to optimize their ticket management process, improve their customer support efficiency, and enhance their customer satisfaction rates.
How does Deskhero's AI optimize the ticket management process?
Deskhero's AI uses OpenAI Embeddings from various sources to generate suggested replies to the incoming queries, reducing the time spent on crafting responses. It also enhances the search results within the platform, helping the customer support representatives resolve tickets faster and more accurately.
How does Deskhero's AI ensure consistency in the responses provided by the customer support team?
Deskhero's AI generates suggested replies based on previous tickets, knowledge base articles, uploaded files, and scraped website data. This feature ensures that the responses provided by the customer support team are consistent and accurate.
How does Deskhero's AI keep the customer support team updated?
Deskhero's AI can scrape the company's website for the most up-to-date information, ensuring that the customer support team always has the latest product information, pricing, and delivery schedules.
* This article provides an example of how a fictive company in the Wholesale of plastics in primary forms industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
