Pearadise Ltd. receives a high volume of customer queries daily. They use Deskhero's ticket management system to handle these queries efficiently. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest relevant replies, significantly reducing the time taken to respond to customers.
The company also leverages Deskhero's website scraping feature to gather information from various sources. This data is then used by the AI to enhance the search results, providing more accurate and relevant information to the customers.
Deskhero's custom fields and structured data lists allow Pearadise Ltd. to categorize their customers and their queries effectively. This categorization helps the AI in understanding the context of the queries better and in providing more personalized responses.
Through the REST API, Pearadise Ltd. integrates Deskhero with their existing systems, allowing seamless data exchange. This integration further enhances the AI's ability to generate relevant responses and suggestions.
With the help of Deskhero's AI capabilities, Pearadise Ltd. has been able to significantly improve their customer support efficiency and customer satisfaction rates.
How does Deskhero's AI improve response times?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest relevant replies to new queries, thereby reducing the time taken to respond to customers.
How does Deskhero's website scraping feature enhance search results?
The website scraping feature gathers information from various sources. This data is then used by the AI to provide more accurate and relevant search results.
How does Deskhero's REST API enhance the AI's capabilities?
The REST API allows Deskhero to be integrated with existing systems, allowing seamless data exchange. This enhances the AI's ability to generate relevant responses and suggestions.
* This article provides an example of how a fictive company in the Wholesale of Pome Fruits industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
