Ceramic Central's helpdesk receives numerous customer queries each day. With Deskhero's ticket management feature, they can efficiently handle these queries. The platform's AI capabilities further enhance this process by suggesting replies based on previous tickets and knowledge base articles.
The custom fields feature allows Ceramic Central to categorize tickets according to their unique business needs. Combined with the AI's ability to generate relevant content from uploaded files like policies and manuals, this ensures that each customer query is handled accurately and promptly.
Deskhero's AI also improves the search results on Ceramic Central's helpdesk. By leveraging OpenAI Embeddings from various sources, the AI provides comprehensive and relevant search results, making it easier for the support team to find the information they need.
Ceramic Central also uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration, along with the AI's ability to scrape website data, allows the company to maintain an up-to-date knowledge base.
Overall, Deskhero's advanced AI capabilities have significantly improved Ceramic Central's helpdesk services, leading to quicker response times and better customer service.
How does Deskhero's AI suggest replies to customer queries?
Deskhero's AI suggests replies by leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files. It analyzes this data to generate relevant and accurate responses.
How does Deskhero's AI enhance search results?
The AI enhances search results by using OpenAI Embeddings from various sources, including previous tickets, knowledge base articles, uploaded files, and scraped website data. This ensures comprehensive and relevant search results.
Can Deskhero be integrated with existing systems?
Yes, Deskhero offers a REST API that allows you to integrate the platform with your existing systems.
* This article provides an example of how a fictive company in the Wholesale of porcelain wares industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
