FeatherFresh Poultry receives a large volume of inquiries and support requests from their customers daily. By using Deskhero's ticket management system, they are able to organize and prioritize these tickets effectively. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest relevant replies, reducing the time taken to respond to each ticket.
The custom fields feature allows FeatherFresh to categorize tickets based on the type of inquiry or issue, making it easier for the support team to handle them. The AI further enhances this by learning from the categorization and suggesting appropriate categories for new tickets.
FeatherFresh also utilizes the knowledge base feature of Deskhero. They upload their policies, manuals, and presentations which are then used by the AI to generate knowledge base articles. This not only saves time but also ensures that the information provided is accurate and up-to-date.
Deskhero's AI capabilities extend to its search bar as well. When FeatherFresh's customers use the search bar, the AI uses embeddings from previous tickets and knowledge base articles to enhance the search results, providing more relevant and useful information.
Lastly, FeatherFresh uses the REST API feature of Deskhero to integrate it with their existing systems. This seamless integration ensures that all customer-related data is centralized, making it easier for the AI to analyze and learn from it.
How does the AI suggest replies to tickets?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then sent through OpenAIs ChatGPT to generate suggested replies.
How does the AI enhance the search results?
When a search is made, the AI uses embeddings from previous tickets and knowledge base articles to provide more relevant and useful search results.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that can be used to integrate it with your existing systems.
* This article provides an example of how a fictive company in the Wholesale of poultry and eggs industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
