Eggcellent Wholesalers receives numerous customer inquiries and complaints every day. With Deskhero's ticket management system, these are efficiently organized and prioritized. The AI capabilities of Deskhero analyze past tickets and knowledge base articles to suggest relevant responses, drastically reducing response times.
The custom fields feature allows Eggcellent to sort tickets based on the nature of the inquiry or issue, aiding the support team in addressing them. The AI learns from this categorization and suggests suitable categories for new tickets.
Eggcellent also takes advantage of Deskhero's knowledge base feature. They upload their policies, manuals, and presentations which are then utilized by the AI to generate knowledge base articles. This not only saves time but also ensures the information provided is accurate and current.
Deskhero's AI capabilities also enhance its search bar. When Eggcellent's customers use the search bar, the AI uses embeddings from previous tickets and knowledge base articles to enhance the search results, providing more relevant and useful information.
Finally, Eggcellent uses the REST API feature of Deskhero to integrate it with their existing systems. This seamless integration ensures that all customer-related data is centralized, making it easier for the AI to analyze and learn from it.
How does the AI suggest replies to tickets?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then sent through OpenAIs ChatGPT to generate suggested replies.
How does the AI enhance the search results?
When a search is made, the AI uses embeddings from previous tickets and knowledge base articles to provide more relevant and useful search results.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that can be used to integrate it with your existing systems.
* This article provides an example of how a fictive company in the Wholesale of poultry and eggs industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
