FeatherFresh Poultry receives a large volume of customer inquiries daily, ranging from product information, delivery status, to complaints. To manage these efficiently, they use Deskhero's ticket management system. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest replies to new tickets, significantly reducing the response time.
With Deskhero's custom fields and structured data lists, FeatherFresh is able to categorize and prioritize tickets based on their urgency and importance. This ensures that critical issues are addressed promptly, improving customer satisfaction.
FeatherFresh also utilizes Deskhero's knowledge base feature. The AI capabilities of Deskhero generate articles from uploaded files like policies, manuals, and presentations. This allows FeatherFresh to quickly populate their knowledge base with relevant and useful information, reducing the number of repetitive inquiries.
Deskhero's website scraping feature is used by FeatherFresh to keep their knowledge base up-to-date with the latest industry news and trends. The AI capabilities of Deskhero analyze the scraped data and update the knowledge base articles accordingly.
Finally, FeatherFresh uses Deskhero's comprehensive search bar and advanced AI capabilities to enhance search results. The AI analyzes the OpenAI Embeddings from previous tickets, knowledge base articles, and scraped website data to provide relevant search results, making it easier for the customer support team to find the information they need.
How does Deskhero's AI capabilities improve response time?
Deskhero's AI capabilities analyze previous tickets and knowledge base articles to suggest replies to new tickets, significantly reducing the response time.
How does Deskhero help in populating the knowledge base?
Deskhero's AI capabilities generate knowledge base articles from uploaded files like policies, manuals, and presentations, allowing you to quickly populate your knowledge base with relevant and useful information.
How does Deskhero enhance search results?
Deskhero's AI analyzes the OpenAI Embeddings from previous tickets, knowledge base articles, and scraped website data to provide relevant search results, making it easier to find the information you need.
* This article provides an example of how a fictive company in the Wholesale of poultry industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
