PoultryPro Wholesale deals with a high volume of customer inquiries every day. These range from product details, delivery updates, to customer complaints. To handle these effectively, PoultryPro uses Deskhero's ticket management system. Deskhero's AI capabilities analyze past tickets and knowledge base articles to suggest responses to new tickets, significantly reducing the time taken to respond to customers.
PoultryPro also uses Deskhero's custom fields and structured data lists to categorize and prioritize tickets based on their urgency and importance. This ensures that critical issues are addressed immediately, thereby improving customer satisfaction.
Deskhero's knowledge base feature is another tool that PoultryPro finds invaluable. Deskhero's AI capabilities generate articles from uploaded files such as policies, manuals, and presentations. This enables PoultryPro to quickly populate their knowledge base with relevant and useful information, reducing the number of repetitive inquiries.
PoultryPro uses Deskhero's website scraping feature to keep their knowledge base updated with the latest industry news and trends. Deskhero's AI capabilities analyze the scraped data and update the knowledge base articles accordingly.
Lastly, PoultryPro uses Deskhero's comprehensive search bar and advanced AI capabilities to enhance search results. The AI analyzes the OpenAI Embeddings from previous tickets, knowledge base articles, and scraped website data to provide relevant search results, making it easier for the customer support team to find the information they need.
How does Deskhero's AI capabilities improve response time?
Deskhero's AI capabilities analyze previous tickets and knowledge base articles to suggest replies to new tickets, significantly reducing the response time.
How does Deskhero help in populating the knowledge base?
Deskhero's AI capabilities generate knowledge base articles from uploaded files like policies, manuals, and presentations, allowing you to quickly populate your knowledge base with relevant and useful information.
How does Deskhero enhance search results?
Deskhero's AI analyzes the OpenAI Embeddings from previous tickets, knowledge base articles, and scraped website data to provide relevant search results, making it easier to find the information you need.
* This article provides an example of how a fictive company in the Wholesale of poultry industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
