RetroSound Wholesalers deals with a multitude of customer inquiries daily regarding product details, order status, and technical issues. With Deskhero's ticket management system, they efficiently track, manage, and resolve these inquiries. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest relevant replies, reducing response time.
The custom email domains feature allows RetroSound to maintain brand consistency in their customer communications. This not only enhances their professional image but also improves customer trust and engagement.
Deskhero's AI capabilities also enhance the search results by leveraging OpenAI embeddings from previous tickets and knowledge base articles. This helps the support team find relevant information faster, improving their ability to resolve customer issues.
RetroSound uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration enables real-time data exchange, ensuring that the support team has the most current information at all times.
The knowledge base feature is used by RetroSound to store important information such as product manuals and troubleshooting guides. The AI capabilities of Deskhero can generate articles from uploaded files like policies or manuals, making it easier for the support team to access and share this information with customers.
How does Deskhero's AI capabilities reduce response time?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest relevant replies to new inquiries. This reduces the time spent by the support team in crafting responses, thereby improving response time.
How does the custom email domains feature improve customer engagement?
The custom email domains feature allows RetroSound to maintain brand consistency in their customer communications. This enhances their professional image and improves customer trust and engagement.
How does Deskhero's REST API ensure that the support team has the most current information?
Deskhero's REST API allows RetroSound to integrate the platform with their existing systems. This enables real-time data exchange, ensuring that the support team always has the most current information.
* This article provides an example of how a fictive company in the Wholesale of Pre-Recorded Audio Tapes industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
