TechNova Solutions leverages the advanced AI capabilities of Deskhero to personalize their customer interactions. The AI uses OpenAI Embeddings from various sources like previous tickets, knowledge base articles, uploaded files, and scraped website data to understand the context of customer queries. This understanding is then used to generate personalized responses, enhancing the customer experience.
The AI capabilities of Deskhero also help TechNova Solutions in managing their ticket system. The AI analyses the incoming tickets and assigns them to the most suitable support team member based on their expertise, ensuring that the tickets are handled effectively and promptly.
TechNova Solutions also uses the AI capabilities of Deskhero to improve their search results. The AI analyses the search queries and provides the most relevant results, making it easier for customers to find the information they need.
With Deskhero, TechNova Solutions has been able to improve the personalization of their customer interactions, reduce the response time to customer queries, and increase customer engagement. The AI capabilities of Deskhero have also helped TechNova in optimizing their support team's workflow, enabling them to handle more tickets effectively.
Overall, the use of Deskhero has led to significant enhancements in the customer experience provided by TechNova Solutions.
How does Deskhero's AI personalize customer interactions?
Deskhero's AI uses OpenAI Embeddings from various sources to understand the context of customer queries. This understanding is then used to generate personalized responses, enhancing the customer experience.
How does Deskhero's AI optimize the ticket system?
Deskhero's AI analyses the incoming tickets and assigns them to the most suitable support team member based on their expertise. This ensures that the tickets are handled effectively and promptly.
How does Deskhero's AI improve the search results?
Deskhero's AI analyses the search queries and provides the most relevant results, making it easier for customers to find the information they need.
* This article provides an example of how a fictive company in the Wholesale of professional and scientific instruments industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
