InnovaTech Distributors uses the advanced AI capabilities of Deskhero to automate several helpdesk tasks. The AI uses OpenAI Embeddings from various sources like previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies to customer queries. This automation reduces the workload of the helpdesk team and improves the response time to customer queries.
The AI capabilities of Deskhero also help InnovaTech Distributors in managing their ticket system. The AI analyses the incoming tickets and categorizes them based on their content, automating the ticket triage process and improving the efficiency of the helpdesk team.
InnovaTech Distributors also uses the AI capabilities of Deskhero to automate their search results. The AI analyses the search queries and provides the most relevant results, reducing the need for manual intervention and improving the efficiency of the helpdesk operations.
With Deskhero, InnovaTech Distributors has been able to automate several helpdesk tasks, reduce the response time to customer queries, and improve operational efficiency. The AI capabilities of Deskhero have also helped InnovaTech in reducing their helpdesk costs, as the automation reduces the need for manual intervention.
Overall, the use of Deskhero has resulted in significant improvements in the efficiency and cost-effectiveness of InnovaTech Distributors' helpdesk operations.
How does Deskhero's AI automate helpdesk tasks?
Deskhero's AI uses OpenAI Embeddings from various sources to generate suggested replies to customer queries. This automation reduces the workload of the helpdesk team and improves the response time to customer queries.
How does Deskhero's AI optimize the ticket system?
Deskhero's AI analyses the incoming tickets and categorizes them based on their content. This automates the ticket triage process and improves the efficiency of the helpdesk team.
How does Deskhero's AI automate the search results?
Deskhero's AI analyses the search queries and provides the most relevant results. This reduces the need for manual intervention and improves the efficiency of the helpdesk operations.
* This article provides an example of how a fictive company in the Wholesale of professional and scientific instruments industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
