ProSci Instruments uses the advanced AI capabilities of Deskhero to manage its extensive knowledge base. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, enhancing the efficiency of ProSci's customer support team.
The AI capabilities of Deskhero also help ProSci Instruments in managing their ticket system. The AI analyses the incoming tickets and categorizes them based on their content, helping the support team to prioritize and handle the tickets more efficiently.
ProSci Instruments also uses the AI capabilities of Deskhero to improve their search results. The AI analyses the search queries and provides the most relevant results, saving time for both the customers and the support team.
With Deskhero, ProSci Instruments has been able to reduce the response time to customer queries, improve the accuracy of their responses, and increase customer satisfaction. The AI capabilities of Deskhero have also helped ProSci in reducing the workload of their support team, allowing them to focus on more complex issues.
Overall, the use of Deskhero has resulted in significant improvements in the efficiency and effectiveness of ProSci Instruments' customer support operations.
How does Deskhero's AI help in managing the knowledge base?
Deskhero's AI uses OpenAI Embeddings from various sources like previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then used to generate suggested replies, improving the efficiency of the customer support team.
How does Deskhero's AI improve the ticket system?
Deskhero's AI analyses the content of incoming tickets and categorizes them accordingly. This helps the support team to prioritize and handle the tickets more efficiently.
How does Deskhero's AI enhance the search results?
Deskhero's AI analyses the search queries and provides the most relevant results, saving time for both the customers and the support team.
* This article provides an example of how a fictive company in the Wholesale of professional and scientific instruments industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
