CompressCo Ltd. receives numerous customer queries each day, which range from technical issues to product inquiries. Handling these queries efficiently is a challenge for the company's customer support team.
By leveraging Deskhero's advanced AI capabilities, CompressCo Ltd. has been able to automate the generation of suggested replies for common queries. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to generate these replies.
The AI-powered comprehensive search bar has also significantly improved the efficiency of CompressCo's customer support team. It uses the same OpenAI Embeddings to enhance search results, enabling the team to find relevant information quickly and easily.
Additionally, the AI's ability to generate knowledge base articles from word, powerpoint, pdf files has simplified the process of keeping the knowledge base updated. This has not only improved the customer support team's efficiency but also enhanced the customer's self-service experience.
Overall, the implementation of Deskhero's advanced AI capabilities has significantly improved the efficiency of CompressCo Ltd.'s customer support services, leading to quicker response times and higher customer satisfaction rates.
How does the AI generate suggested replies?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content. This content is then sent through OpenAIs ChatGPT to generate suggested replies.
How does the AI enhance search results?
The AI uses OpenAI Embeddings to understand the context and relevance of different pieces of information. It uses this understanding to enhance the search results, making it easier for the customer support team to find relevant information quickly.
How does the AI help in keeping the knowledge base updated?
The AI can generate knowledge base articles from word, powerpoint, pdf files. This makes it easier for the company to keep their knowledge base updated with the latest information.
* This article provides an example of how a fictive company in the Wholesale of pumps, compressors, taps, valves, etc. industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
