PumpPro Wholesale receives hundreds of customer queries daily, ranging from technical issues to product inquiries. The company uses Deskhero's ticket management system to handle these requests efficiently. However, the volume of tickets often leads to delays in responses.
With Deskhero's advanced AI capabilities, PumpPro Wholesale can now automatically generate suggested replies for common queries. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content and generate accurate responses.
The AI-powered search bar has also significantly improved the efficiency of PumpPro's support team. It uses the same OpenAI Embeddings to enhance search results, making it easier for the support team to find relevant information quickly.
Moreover, the AI's ability to generate knowledge base articles from word, powerpoint, pdf files has made it easier for PumpPro to keep their knowledge base updated with the latest information. This has not only improved the support team's efficiency but also enhanced the customer's self-service experience.
Overall, Deskhero's advanced AI capabilities have enabled PumpPro Wholesale to provide faster, more accurate customer support, leading to improved customer satisfaction.
How does the AI generate suggested replies?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content. This content is then sent through OpenAIs ChatGPT to generate suggested replies.
How does the AI enhance search results?
The AI uses OpenAI Embeddings to understand the context and relevance of different pieces of information. It uses this understanding to enhance the search results, making it easier for the support team to find relevant information quickly.
How does the AI help in keeping the knowledge base updated?
The AI can generate knowledge base articles from word, powerpoint, pdf files. This makes it easier for the company to keep their knowledge base updated with the latest information.
* This article provides an example of how a fictive company in the Wholesale of pumps, compressors, taps, valves, etc. industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
