RawHide Global receives numerous customer inquiries daily about product specifications, delivery timelines, and order statuses. Managing these queries manually was proving to be time-consuming and inefficient. They turned to Deskhero for a solution.
With Deskhero, RawHide Global was able to categorize and manage tickets effectively. The platform's AI capabilities were used to analyze previous tickets and knowledge base articles to suggest relevant replies, significantly reducing response times.
Deskhero's AI also enhanced the search results by leveraging OpenAI Embeddings from uploaded files like policies, manuals, and presentations. This made it easier for the support team to find relevant information quickly, further improving their efficiency.
The company also utilized Deskhero's website scraping feature to gather data from their own site and competitors', providing valuable insights to enhance their service offerings.
Overall, Deskhero's advanced AI capabilities have transformed RawHide Global's customer service operations, resulting in happier customers and a more efficient support team.
How does Deskhero's AI improve response times?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest relevant replies to new queries, significantly reducing the time taken to respond.
How does Deskhero enhance search results?
Deskhero uses OpenAI Embeddings from uploaded files and scraped website data to provide more relevant search results.
What is the benefit of Deskhero's website scraping feature?
Website scraping can gather data from your own site and competitors', providing valuable insights to enhance your service offerings.
* This article provides an example of how a fictive company in the Wholesale of Raw Hides industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
