LeatherLink has an extensive knowledge base that includes product details, shipping policies, and order processing guidelines. However, managing this information and making it easily accessible to the support team was a challenge.
By implementing Deskhero, LeatherLink was able to structure their data lists, create custom fields, and manage user groups more effectively. This made it easier for the support team to access the information they needed.
The platform's AI capabilities were also leveraged to generate knowledge base articles from Word, PowerPoint, and PDF files. This significantly reduced the time taken to update the knowledge base and ensured that all information was up-to-date.
Deskhero's AI also enhanced the search functionality, making it easier for the support team to find relevant information quickly. This improved the efficiency of the support team and resulted in faster response times.
Overall, Deskhero's advanced AI capabilities have significantly improved LeatherLink's knowledge base management and customer support operations.
How does Deskhero help in managing a knowledge base?
Deskhero allows you to structure your data lists, create custom fields, and manage user groups effectively. Its AI capabilities can generate knowledge base articles from various file types, ensuring your knowledge base is always up-to-date.
How does Deskhero's AI enhance search functionality?
Deskhero's AI uses OpenAI Embeddings from uploaded files and scraped website data to provide more relevant search results, making it easier to find the required information quickly.
Can Deskhero improve response times?
Yes, by making it easier for the support team to find relevant information and suggesting replies based on previous tickets and knowledge base articles, Deskhero can significantly improve response times.
* This article provides an example of how a fictive company in the Wholesale of Raw Hides industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
