HideHouse receives a high volume of customer support tickets daily. Managing these tickets manually was proving to be a daunting task. They needed a solution that could streamline this process and improve response times.
With Deskhero, HideHouse was able to categorize and manage tickets effectively using the platform's Kanban board. This provided a clear overview of all tickets and their status, making it easier for the support team to prioritize their tasks.
Deskhero's AI capabilities were also leveraged to analyze previous tickets and suggest relevant replies. This not only reduced the time taken to respond to queries but also ensured consistency in the responses.
The platform's comprehensive search bar, powered by AI, made it easier for the support team to find relevant information quickly. This further improved their efficiency and resulted in faster response times.
Overall, Deskhero's advanced AI capabilities have significantly improved HideHouse's ticket management and customer support operations.
How does Deskhero help in managing customer support tickets?
Deskhero allows you to categorize and manage tickets effectively using its Kanban board. Its AI capabilities can also analyze previous tickets to suggest relevant replies, improving response times.
How does Deskhero's AI improve the search functionality?
Deskhero's AI uses OpenAI Embeddings from uploaded files and scraped website data to provide more relevant search results, making it easier to find the required information quickly.
Can Deskhero improve response times?
Yes, by suggesting replies based on previous tickets and making it easier for the support team to find relevant information, Deskhero can significantly improve response times.
* This article provides an example of how a fictive company in the Wholesale of Raw Hides industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
