FrostLine Wholesale receives hundreds of customer queries daily regarding product specifications, delivery status, and troubleshooting. Managing these queries manually was time-consuming and prone to errors. With Deskhero, FrostLine has automated their ticket management process. The AI capabilities of Deskhero categorize incoming tickets based on the query type and assign them to the appropriate support team, reducing manual intervention and improving efficiency.
Deskhero's AI leverages OpenAI embeddings from previous tickets and knowledge base articles to suggest replies to customer queries. This feature has significantly reduced the response time and improved the accuracy of the responses. The AI also learns from the responses given by the support team, continuously improving its suggestions.
The comprehensive search bar powered by AI helps the support team find relevant information quickly. Whether it's a product manual, a troubleshooting guide, or a policy document, the AI-enhanced search provides the most relevant results, saving valuable time for the support team.
FrostLine also uses Deskhero's AI to scrape their website for updates and changes. This information is used to keep the knowledge base up-to-date, ensuring that the support team always has the latest information at their fingertips.
Finally, the REST API provided by Deskhero allows FrostLine to integrate the platform with their existing systems, providing a seamless experience for both the support team and the customers.
How does Deskhero's AI categorize incoming tickets?
Deskhero's AI uses OpenAI embeddings from previous tickets and knowledge base articles to understand the context of the incoming query. It then categorizes the ticket based on the query type and assigns it to the appropriate support team.
How does the AI-enhanced search work?
The AI-enhanced search uses OpenAI embeddings from the knowledge base, uploaded files, and scraped website data to provide the most relevant results for the search query.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows you to integrate the platform with your existing systems.
* This article provides an example of how a fictive company in the Wholesale of refrigerators industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
