CoolKing Distributors has a vast knowledge base consisting of product manuals, troubleshooting guides, policy documents, and more. Managing this knowledge base was a challenging task. With Deskhero, CoolKing has automated the process of updating and managing their knowledge base.
Deskhero's AI capabilities generate knowledge base articles from various file formats like Word, PowerPoint, and PDF. This feature has eliminated the need for manual data entry and has significantly reduced the time taken to update the knowledge base.
The AI also scrapes CoolKing's website for updates and changes. This information is used to keep the knowledge base up-to-date, ensuring that the support team and the customers always have the latest information.
The comprehensive search bar powered by AI helps the support team and the customers find relevant information quickly. Whether it's a product manual, a troubleshooting guide, or a policy document, the AI-enhanced search provides the most relevant results, improving the user experience.
Finally, the REST API provided by Deskhero allows CoolKing to integrate the platform with their existing systems, providing a seamless experience for both the support team and the customers.
How does Deskhero's AI generate knowledge base articles?
Deskhero's AI can generate knowledge base articles from various file formats like Word, PowerPoint, and PDF. The AI extracts the relevant information from these files and creates an article in the knowledge base.
How does the AI-enhanced search work?
The AI-enhanced search uses OpenAI embeddings from the knowledge base, uploaded files, and scraped website data to provide the most relevant results for the search query.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows you to integrate the platform with your existing systems.
* This article provides an example of how a fictive company in the Wholesale of refrigerators industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
