GalaxyComm receives hundreds of support tickets daily, ranging from technical inquiries to product availability questions. With Deskhero's AI capabilities, these tickets are automatically categorized and prioritized, reducing manual sorting and ensuring that critical issues are addressed promptly.
The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data. This allows the system to generate suggested replies based on relevant content, significantly reducing response times and improving customer satisfaction.
Deskhero's AI also enhances the search results within the platform. When GalaxyComm's support agents search for information, the AI uses the embeddings to deliver the most relevant results, making it easier for them to find the answers they need.
Furthermore, GalaxyComm uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allows them to leverage the AI capabilities across their entire operation, further improving efficiency.
Overall, GalaxyComm has seen significant improvements in their support operations since implementing Deskhero. The AI capabilities have not only improved efficiency but also enhanced the quality of their customer service.
How does Deskhero's AI categorize and prioritize tickets?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to understand the content of each ticket. It then categorizes and prioritizes the tickets based on this understanding.
How does Deskhero's AI improve search results?
When a search is conducted within Deskhero, the AI uses the OpenAI Embeddings to find the most relevant content. This ensures that the most useful results are presented first.
Can Deskhero be integrated with other systems?
Yes, Deskhero provides a REST API that allows it to be integrated with other systems. This allows you to leverage its AI capabilities across your entire operation.
* This article provides an example of how a fictive company in the Wholesale of Satellite Communications Equipment industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
