SatelliteSuppliers receives numerous support tickets every day, covering a wide range of topics from technical issues to product inquiries. With Deskhero's AI capabilities, these tickets are automatically categorized and prioritized, ensuring that critical issues are addressed promptly and efficiently.
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to generate suggested replies. This greatly reduces the time taken to respond to tickets, while also ensuring that the responses are accurate and relevant.
SatelliteSuppliers also benefits from Deskhero's AI-enhanced search function. When their support agents search for information, the AI delivers the most relevant results, enabling them to quickly find the answers they need.
Furthermore, SatelliteSuppliers uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allows them to leverage the AI capabilities across their entire operation, further enhancing their efficiency and customer service quality.
Since implementing Deskhero, SatelliteSuppliers has seen a marked improvement in their customer support operations. The AI capabilities have not only boosted efficiency but also improved the overall quality of their customer service.
How does Deskhero's AI categorize and prioritize tickets?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to understand the content of each ticket. It then categorizes and prioritizes the tickets based on this understanding.
How does Deskhero's AI improve the search function?
When a search is conducted within Deskhero, the AI uses the OpenAI Embeddings to find the most relevant content. This ensures that the most useful results are presented first.
Can Deskhero be integrated with other systems?
Yes, Deskhero provides a REST API that allows it to be integrated with other systems. This allows you to leverage its AI capabilities across your entire operation.
* This article provides an example of how a fictive company in the Wholesale of Satellite Communications Equipment industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
