OrbitTech's helpdesk handles a wide range of inquiries, from technical troubleshooting to product recommendations. With Deskhero's AI capabilities, these inquiries are automatically sorted into appropriate categories, allowing the helpdesk team to address them more efficiently.
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to generate suggested replies. This not only reduces the time taken to respond to inquiries but also ensures that the responses are accurate and relevant.
OrbitTech also uses Deskhero's comprehensive search bar, which is enhanced by the AI. When the helpdesk team searches for information, the AI delivers the most relevant results, making it easier for them to find the answers they need.
Additionally, OrbitTech uses Deskhero's REST API to integrate the platform with their existing systems. This allows them to leverage the AI capabilities across their entire operation, further improving efficiency and customer satisfaction.
Since implementing Deskhero, OrbitTech has seen a significant improvement in their helpdesk operations. The AI capabilities have not only increased efficiency but also improved the quality of their customer service.
How does Deskhero's AI sort inquiries?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to understand the content of each inquiry. It then sorts the inquiries into appropriate categories based on this understanding.
How does Deskhero's AI improve the search function?
When a search is conducted within Deskhero, the AI uses the OpenAI Embeddings to find the most relevant content. This ensures that the most useful results are presented first.
Can Deskhero be integrated with other systems?
Yes, Deskhero provides a REST API that allows it to be integrated with other systems. This allows you to leverage its AI capabilities across your entire operation.
* This article provides an example of how a fictive company in the Wholesale of Satellite Communications Equipment industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
