CarScrap Wholesale receives numerous customer inquiries every day, many of which require detailed technical knowledge to answer. They use Deskhero's advanced AI capabilities to assist their customer support representatives in handling these inquiries effectively.
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to generate suggested replies for incoming tickets. This not only speeds up the response time but also ensures that the responses are accurate and consistent.
CarScrap Wholesale also uses Deskhero's comprehensive search bar feature, enhanced by the AI, to quickly find relevant information when handling customer inquiries. The AI uses the OpenAI Embeddings to find the most relevant content from all available resources, significantly improving the speed and accuracy of the search results.
Furthermore, CarScrap Wholesale has built a detailed knowledge base using Deskhero's knowledge base feature. The AI capabilities of Deskhero automatically generate articles from Word, PowerPoint, PDF files, and scraped website data, providing customers with a wealth of information at their fingertips.
By implementing Deskhero's advanced AI capabilities, CarScrap Wholesale has been able to enhance their customer support services, leading to improved customer satisfaction and a reduction in the time spent on handling customer inquiries.
How does the AI assist in handling customer inquiries?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to generate suggested replies for incoming tickets, speeding up the response time and ensuring accuracy.
How does the AI enhance the search results?
The AI uses OpenAI Embeddings to find the most relevant content from all available resources when a term or phrase is searched, improving the speed and accuracy of the search results.
How does the AI contribute to the creation of the knowledge base?
The AI can automatically generate articles from Word, PowerPoint, PDF files, and scraped website data, making it easy to build a detailed knowledge base.
* This article provides an example of how a fictive company in the Wholesale of scrap metal from cars industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
