SoftWholesale Inc., a leading software wholesaler, was facing challenges in managing their vast customer queries and maintaining an up-to-date knowledge base. They turned to Deskhero for a solution. With Deskhero's advanced AI capabilities, SoftWholesale Inc. was able to automate ticket management and enhance their customer support.
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data. This feature enabled SoftWholesale Inc. to find relevant content quickly and efficiently, reducing the time spent on each ticket.
The AI also uses this information to generate suggested replies, further speeding up the response time and improving the quality of customer service. This has led to a significant increase in customer satisfaction ratings.
Deskhero's AI capabilities also extend to the management of the knowledge base. By automatically generating articles from word, powerpoint, pdf files, and even scraping data from the company's website, the knowledge base is always up-to-date and comprehensive.
With Deskhero, SoftWholesale Inc. has not only improved their customer support but also made their internal processes more efficient, freeing up resources for other critical tasks.
How does Deskhero's AI improve ticket management?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to find relevant content quickly. It also generates suggested replies, speeding up response times and improving customer service quality.
How does Deskhero's AI help in managing the knowledge base?
Deskhero's AI can automatically generate knowledge base articles from various file types and scrape data from the company's website, ensuring the knowledge base is comprehensive and up-to-date.
What are the overall benefits of using Deskhero's AI capabilities?
Deskhero's AI capabilities improve customer support, make internal processes more efficient, and free up resources for other critical tasks.
* This article provides an example of how a fictive company in the Wholesale of software industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
