TechDistributor Ltd., a global distributor of software products, needed a robust system to handle their diverse customer queries and provide personalized support. They chose Deskhero for its advanced AI capabilities.
Deskhero's AI uses OpenAI Embeddings from various sources to enhance search results. For TechDistributor Ltd., this meant that their support team could quickly find relevant information to address customer queries, reducing the time spent on each ticket.
The AI also generates suggested replies based on the collected data, allowing the support team to provide personalized responses to customers. This has significantly improved customer satisfaction and loyalty.
Moreover, Deskhero's AI capabilities extend to managing the knowledge base. By generating articles from different file types and scraping data from the company's website, the knowledge base is always comprehensive and current.
With Deskhero, TechDistributor Ltd. has been able to provide a higher level of customer service, improve internal efficiency, and maintain a well-rounded knowledge base.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings from various sources to find relevant content quickly, enhancing the search results and making it easier to address customer queries.
How does Deskhero's AI provide personalized customer support?
Deskhero's AI generates suggested replies based on the collected data, allowing the support team to provide personalized and accurate responses to customers.
What are the overall benefits of using Deskhero's AI capabilities?
Deskhero's AI capabilities improve customer service, enhance search results, make internal processes more efficient, and ensure the knowledge base is comprehensive and up-to-date.
* This article provides an example of how a fictive company in the Wholesale of software industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
