SoftwareBulk B2B, a major player in the wholesale software market, was struggling with managing their B2B support. They turned to Deskhero for its advanced AI capabilities to streamline their support process.
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content quickly. This feature has significantly reduced the time SoftwareBulk B2B spends on each support ticket.
The AI also generates suggested replies, allowing the support team to respond quickly and accurately to their B2B clients. This has not only improved client satisfaction but also increased repeat business.
Additionally, Deskhero's AI capabilities extend to managing the knowledge base. The AI automatically generates articles from different file types and scrapes data from the company's website, ensuring the knowledge base is always comprehensive and current.
With Deskhero, SoftwareBulk B2B has been able to streamline their B2B support, improve client satisfaction, and increase operational efficiency.
How does Deskhero's AI streamline B2B support?
Deskhero's AI uses OpenAI Embeddings from various sources to find relevant content quickly, reducing the time spent on each ticket. It also generates suggested replies, allowing the support team to respond quickly and accurately to their B2B clients.
How does Deskhero's AI help in managing the knowledge base?
Deskhero's AI can automatically generate knowledge base articles from various file types and scrape data from the company's website, ensuring the knowledge base is comprehensive and up-to-date.
What are the overall benefits of using Deskhero's AI capabilities?
Deskhero's AI capabilities streamline B2B support, improve client satisfaction, increase operational efficiency, and ensure the knowledge base is comprehensive and current.
* This article provides an example of how a fictive company in the Wholesale of software industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
