StoneFruit Central deals with a diverse clientele, each with unique queries and concerns. Deskhero's AI capabilities have enabled them to manage these customer interactions more effectively and efficiently.
By leveraging OpenAI Embeddings, Deskhero's AI analyzes previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then used to generate suggested replies, significantly reducing the response time and improving the accuracy of the replies.
The AI-powered search bar has been instrumental in streamlining StoneFruit Central's customer support process. The search results are enhanced by the AI, providing the most relevant information based on the query, thus reducing the time spent searching for information.
Deskhero's AI also assists in generating knowledge base articles from various file types, enabling StoneFruit Central to build a comprehensive knowledge base. This has not only improved their customer support but also empowered their customers to find answers independently.
In conclusion, Deskhero's AI capabilities have revolutionized StoneFruit Central's customer interaction and support, improving efficiency, accuracy, and customer satisfaction.
How does Deskhero's AI enhance customer interaction?
Deskhero's AI uses OpenAI Embeddings to analyze previous tickets and other resources to find relevant content. This content is then used to generate suggested replies, improving the efficiency and accuracy of responses, thus enhancing customer interaction.
How does the AI-powered search bar improve the customer support process?
The AI-powered search bar uses OpenAI Embeddings to enhance search results, providing the most relevant information based on the query. This reduces the time spent searching for information, thus streamlining the customer support process.
How does Deskhero's AI assist in building a knowledge base?
Deskhero's AI can generate knowledge base articles from various file types like Word, PowerPoint, PDF files, and even scraped website data. This makes it easier to build a comprehensive and easily accessible knowledge base.
* This article provides an example of how a fictive company in the Wholesale of Stone Fruits industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
