CherryTop Wholesalers handles a multitude of customer queries daily, from order updates to product-related inquiries. With Deskhero's AI capabilities, they can manage these tickets more efficiently, ensuring prompt and accurate responses.
Deskhero's AI uses OpenAI Embeddings to analyze previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data. This feature allows CherryTop to quickly find relevant content, which is then sent through OpenAI's ChatGPT to generate suggested replies.
The AI-powered search bar has greatly improved the efficiency of CherryTop's customer support team. The search results are enhanced by the AI, providing the most relevant information based on the query. This feature has reduced the time spent searching for information, allowing the team to respond to customer queries faster.
Moreover, the AI's ability to generate knowledge base articles from various file types has been a significant advantage for CherryTop. It has allowed them to create a comprehensive and easily accessible knowledge base, which has not only improved their customer support but also empowered their customers to find answers independently.
Overall, Deskhero's AI capabilities have optimized CherryTop's customer support services, improving efficiency, accuracy, and customer satisfaction.
How does Deskhero's AI optimize ticket management?
Deskhero's AI uses OpenAI Embeddings to analyze previous tickets and other resources to find relevant content. This content is then used to generate suggested replies, optimizing the efficiency and accuracy of responses.
How does the AI-powered search bar work?
The AI-powered search bar uses OpenAI Embeddings to enhance search results, providing the most relevant information based on the query. This improves the efficiency of the customer support team.
How does Deskhero's AI help in creating a knowledge base?
Deskhero's AI can generate knowledge base articles from various file types like Word, PowerPoint, PDF files, and even scraped website data. This makes it easier to create a comprehensive and easily accessible knowledge base.
* This article provides an example of how a fictive company in the Wholesale of Stone Fruits industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
