SugarGlobe Ltd. deals with a vast number of customer inquiries every day. With Deskhero's AI capabilities, they've been able to automate responses to common queries, using OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This has significantly reduced response times and improved customer satisfaction.
Deskhero's kanban board feature has been instrumental in helping SugarGlobe Ltd. manage their tickets more efficiently. The AI capabilities of Deskhero enhance this feature by suggesting the most relevant tickets based on the data from previous tickets and knowledge base articles.
The knowledge base feature of Deskhero has allowed SugarGlobe Ltd. to create a self-service portal for their customers. The AI capabilities of Deskhero generate articles from Word, PowerPoint, and PDF files, providing customers with easy access to answers to their questions.
By utilizing Deskhero's REST API, SugarGlobe Ltd. has been able to integrate the platform with their existing systems, ensuring seamless data flow and improved operational efficiency. The AI capabilities of Deskhero further enhance this integration by providing relevant content based on the data.
In conclusion, Deskhero's AI capabilities have revolutionized the customer support services of SugarGlobe Ltd., leading to increased customer satisfaction and more efficient use of resources.
How does Deskhero's AI help in managing tickets more efficiently?
Deskhero's AI uses OpenAI embeddings from previous tickets and knowledge base articles to suggest the most relevant tickets, helping in efficient ticket management.
How does Deskhero's AI enhance the knowledge base?
The AI capabilities of Deskhero generate articles from Word, PowerPoint, and PDF files, providing customers with easy access to answers to their questions.
Can Deskhero's AI capabilities improve operational efficiency?
Yes, by integrating Deskhero's REST API with existing systems, the AI capabilities can provide relevant content based on the data, improving operational efficiency.
* This article provides an example of how a fictive company in the Wholesale of sugar industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
