SweetSurplus Inc. receives a high volume of customer inquiries daily, ranging from product availability to delivery schedules. By integrating Deskhero, they have been able to automate the process of responding to common queries. The AI capabilities of Deskhero utilize OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies, significantly reducing response times.
The comprehensive search bar feature of Deskhero has been particularly useful for SweetSurplus Inc. The AI-enhanced search results provide quick and accurate answers to customer queries, improving overall customer experience.
SweetSurplus Inc. also uses the knowledge base feature of Deskhero to create a self-service portal for customers. The AI capabilities of Deskhero generate articles from Word, PowerPoint, and PDF files, making it easy for customers to find answers to their questions without contacting support.
Deskhero's REST API has enabled SweetSurplus Inc. to integrate the platform with their existing systems, ensuring seamless data flow and improved efficiency. The AI capabilities of Deskhero further enhance this integration by providing relevant content based on the data.
Overall, the AI capabilities of Deskhero have transformed the customer support services of SweetSurplus Inc., leading to increased customer satisfaction and more efficient use of resources.
How does Deskhero's AI improve response times?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies to customer queries, significantly reducing the time taken to respond.
How does Deskhero's AI enhance the search results?
The AI capabilities of Deskhero enhance the search results by providing relevant content based on the data from previous tickets, knowledge base articles, and uploaded files.
Can Deskhero's AI capabilities be integrated with existing systems?
Yes, Deskhero's REST API allows for integration with existing systems, and its AI capabilities can provide relevant content based on the data from these systems.
* This article provides an example of how a fictive company in the Wholesale of sugar industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
