VisionPlus Wholesale receives a large volume of customer inquiries daily, ranging from product specifications to troubleshooting. The company uses Deskhero's ticket management feature to handle these inquiries efficiently. However, the real game-changer is the platform's advanced AI capabilities. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data, Deskhero can suggest relevant replies to customer inquiries.
The AI capability has significantly reduced the time taken to respond to customer inquiries. Previously, customer support agents had to manually search through the knowledge base or previous tickets to find relevant information. Now, the AI suggests the most relevant content based on the customer's query, enabling the agents to provide faster and more accurate responses.
Deskhero's AI also enhances the search results within the platform. When an agent searches for a particular term, the AI uses the OpenAI Embeddings to display the most relevant results from the knowledge base, previous tickets, and other sources. This feature has improved the efficiency of the customer support team and has led to higher customer satisfaction rates.
Moreover, VisionPlus Wholesale uses the AI's website scraping feature to keep their knowledge base updated with the latest information from manufacturers' websites. This ensures that the customer support team always has the most up-to-date information at their fingertips.
Overall, Deskhero's advanced AI capabilities have transformed VisionPlus Wholesale's customer support operations, making them more efficient and effective.
How does the AI suggest replies to customer inquiries?
The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to suggest the most relevant content based on the customer's query.
How does the AI enhance search results within the platform?
When a term is searched, the AI uses the OpenAI Embeddings to display the most relevant results from the knowledge base, previous tickets, and other sources.
How does the AI keep the knowledge base updated?
The AI uses its website scraping feature to extract the latest information from manufacturers' websites and add it to the knowledge base.
* This article provides an example of how a fictive company in the Wholesale of television sets industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
