ScreenMax Distributors deals with a wide range of high-end television sets, each with its unique features and specifications. This makes the job of the customer support team quite challenging as they need to have detailed knowledge about each product. To help the team, ScreenMax uses Deskhero's advanced AI capabilities.
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to suggest relevant replies to customer inquiries. This not only speeds up the response time but also improves the accuracy of the responses. The customer support agents no longer need to remember every detail about each product; they can rely on the AI to provide the correct information.
Another significant benefit of Deskhero's AI is the reduction in training time for new agents. Previously, new agents had to go through extensive training to familiarize themselves with the products. Now, they can start handling customer inquiries much sooner, with the AI providing them with the necessary information.
ScreenMax also uses the AI's website scraping feature to keep their knowledge base updated with the latest product information. This ensures that the customer support team always has the most current information, even when new products are launched or existing ones are updated.
Overall, Deskhero's advanced AI capabilities have not only improved the efficiency and accuracy of ScreenMax's customer support operations but also reduced the training time for new agents.
How does the AI improve the accuracy of customer support responses?
The AI uses OpenAI Embeddings from various sources to suggest the most relevant and accurate content based on the customer's query.
How does the AI reduce the training time for new agents?
New agents can start handling customer inquiries sooner, with the AI providing them with the necessary information. They don't need to go through extensive training to familiarize themselves with the products.
How does the AI keep the product information updated?
The AI uses its website scraping feature to extract the latest product information from manufacturers' websites and add it to the knowledge base.
* This article provides an example of how a fictive company in the Wholesale of television sets industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
