GlobalTV Trade operates in multiple countries and deals with a diverse range of television sets. This diversity presents a challenge for the customer support team as they need to handle inquiries in different languages and about various products. To overcome this challenge, GlobalTV uses Deskhero's advanced AI capabilities.
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to suggest relevant replies to customer inquiries. This feature is particularly useful for handling inquiries in different languages. The AI can understand the query, find the relevant content in the appropriate language, and suggest a reply in the same language.
Another significant benefit of Deskhero's AI is its ability to enhance search results within the platform. When an agent searches for a particular term, the AI uses the OpenAI Embeddings to display the most relevant results from the knowledge base, previous tickets, and other sources. This feature has improved the efficiency of the customer support team and has led to higher customer satisfaction rates.
GlobalTV also uses the AI's website scraping feature to keep their knowledge base updated with the latest product information. This ensures that the customer support team always has the most current information, regardless of the country or product.
Overall, Deskhero's advanced AI capabilities have enabled GlobalTV Trade to provide superior customer service, despite the challenges posed by their global operations and diverse product range.
How does the AI handle inquiries in different languages?
The AI can understand the query, find the relevant content in the appropriate language, and suggest a reply in the same language.
How does the AI enhance search results within the platform?
When a term is searched, the AI uses the OpenAI Embeddings to display the most relevant results from the knowledge base, previous tickets, and other sources.
How does the AI keep the product information updated?
The AI uses its website scraping feature to extract the latest product information from manufacturers' websites and add it to the knowledge base.
* This article provides an example of how a fictive company in the Wholesale of television sets industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
