FabricHub Ltd. has a vast product range, making it challenging to maintain an up-to-date and comprehensive knowledge base. With Deskhero, they have been able to automate the generation of knowledge base articles from Word, PowerPoint, PDF files, and even scraped website data.
The platform's advanced AI capabilities analyze these documents using OpenAI Embeddings, extracting relevant information and generating concise, easy-to-understand articles. This has not only improved the quality of their knowledge base but also saved their support agents valuable time.
Deskhero's AI also enhances the search results within the knowledge base. By using embeddings from previous tickets and existing articles, it provides accurate and relevant results, making it easier for both customers and support agents to find the information they need.
Additionally, FabricHub Ltd. uses Deskhero's custom fields and user groups features to personalize their customer support. They can categorize their customers based on various factors, providing tailored support to each group.
Overall, Deskhero's AI capabilities have significantly improved FabricHub Ltd.'s customer support, reducing the workload on their support agents and enhancing customer satisfaction.
How does Deskhero's AI generate knowledge base articles?
Deskhero's AI analyzes Word, PowerPoint, PDF files, and scraped website data using OpenAI Embeddings. It extracts relevant information from these documents and generates concise, easy-to-understand articles.
How does the AI enhance search results within the knowledge base?
The AI uses embeddings from previous tickets and existing articles to provide accurate and relevant search results within the knowledge base.
Can Deskhero personalize customer support?
Yes, with Deskhero's custom fields and user groups features, you can categorize your customers based on various factors and provide tailored support to each group.
* This article provides an example of how a fictive company in the Wholesale of Textiles industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
