SilkWay Enterprises handles a high volume of customer inquiries daily. To manage these effectively, they use Deskhero's Kanban board. The platform's AI capabilities analyze incoming tickets using OpenAI Embeddings, categorizing them based on their content and assigning them to the appropriate stage on the Kanban board.
The AI also suggests replies based on previous tickets, knowledge base articles, uploaded files, and scraped website data. This feature has significantly improved SilkWay Enterprises' response times, enhancing their customer satisfaction.
Deskhero's AI-enhanced search bar has been instrumental in helping support agents find relevant information quickly. By using embeddings from previous tickets and knowledge base articles, it provides accurate search results, reducing the time spent searching for information.
SilkWay Enterprises also uses Deskhero's custom fields and user groups features to personalize their customer support. They can categorize their customers based on various factors, providing tailored support to each group.
Overall, Deskhero's advanced AI capabilities have significantly improved SilkWay Enterprises' workflow, enhancing their efficiency and customer satisfaction.
How does Deskhero's AI optimize the workflow on the Kanban board?
Deskhero's AI analyzes incoming tickets using OpenAI Embeddings, categorizes them based on their content, and assigns them to the appropriate stage on the Kanban board. This helps in managing the workflow effectively.
How does the AI-enhanced search bar work?
The AI-enhanced search bar uses embeddings from previous tickets and knowledge base articles to provide accurate search results, reducing the time spent searching for information.
Can Deskhero handle large volumes of customer inquiries?
Yes, Deskhero is designed to manage large volumes of customer inquiries efficiently, making it ideal for businesses of all sizes.
* This article provides an example of how a fictive company in the Wholesale of Textiles industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
