TexTrade Inc. receives hundreds of customer inquiries daily, ranging from product details, order statuses, to shipping queries. Managing these manually was time-consuming and prone to errors. With Deskhero, they have streamlined their ticket management process. The platform's AI capabilities analyze incoming tickets using OpenAI Embeddings, categorizing them based on their content and directing them to the appropriate support agent.
The AI also suggests replies based on previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data. This feature has significantly reduced the time taken to respond to customer queries, enhancing customer satisfaction.
Deskhero's AI-enhanced search bar has been instrumental in helping support agents find relevant information quickly. The AI uses embeddings from previous tickets and knowledge base articles to provide accurate search results, reducing the time spent searching for information.
With Deskhero's custom fields and structured data lists, TexTrade Inc. has been able to organize their customer data better, providing personalized support to their customers. The custom email domains feature has helped maintain a consistent brand image in all communications.
Overall, Deskhero's advanced AI capabilities have transformed TexTrade Inc.'s customer support process, improving efficiency and customer satisfaction.
How does Deskhero's AI categorize incoming tickets?
Deskhero's AI uses OpenAI Embeddings to analyze the content of incoming tickets. It then categorizes them based on their content and directs them to the appropriate support agent.
How does the AI-enhanced search bar work?
The AI-enhanced search bar uses embeddings from previous tickets and knowledge base articles to provide accurate search results, reducing the time spent searching for information.
Can Deskhero handle large volumes of customer inquiries?
Yes, Deskhero is designed to manage large volumes of customer inquiries efficiently, making it ideal for businesses of all sizes.
* This article provides an example of how a fictive company in the Wholesale of Textiles industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
