LeafWholesale Ltd. deals with a multitude of customer queries on a daily basis. With Deskhero's advanced AI capabilities, the company can efficiently manage tickets using AI-generated suggested replies. This not only speeds up the ticket resolution process but also frees up the customer service team to focus on more complex issues.
The company also leverages Deskhero's AI to improve the search function. By using OpenAI Embeddings from previous tickets, knowledge base articles, and other relevant data, the AI can provide more accurate and faster search results. This is particularly beneficial when dealing with intricate queries that require in-depth responses.
Deskhero's AI is also instrumental in maintaining the knowledge base. It can generate articles from various file types and even scrape data from the company's website. This ensures that the knowledge base is always current and comprehensive, serving as a valuable resource for both the customer service team and customers.
Moreover, the AI's ability to learn from past interactions allows it to continually enhance its performance. As a result, the quality of suggested replies and search results improves over time, leading to quicker ticket resolution times and higher customer satisfaction rates.
In conclusion, Deskhero's advanced AI capabilities have empowered LeafWholesale Ltd. to optimize their helpdesk services, improve efficiency, and provide superior customer service.
How does Deskhero's AI improve ticket management?
Deskhero's AI generates suggested replies based on previous tickets and other relevant data. This speeds up the ticket resolution process and allows the customer service team to handle more queries.
How does the AI enhance the search function?
The AI uses OpenAI Embeddings from various sources to provide more accurate and faster search results. This is especially useful for complex queries that require detailed responses.
Can the AI maintain the knowledge base?
Yes, Deskhero's AI can generate knowledge base articles from various file types and scrape data from the company's website. This keeps the knowledge base current and comprehensive.
* This article provides an example of how a fictive company in the Wholesale of tobacco industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
