TobaccoTrade Inc. receives a high volume of customer queries daily, ranging from product inquiries to shipping details. With Deskhero's advanced AI capabilities, the company can quickly generate suggested replies based on previous tickets and knowledge base articles. This significantly reduces the time spent by customer service representatives on each ticket, allowing them to handle more queries within the same timeframe.
The company also utilizes Deskhero's AI to enhance search results. By using OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data, the AI can find relevant content faster and more accurately. This feature is particularly useful when dealing with complex or technical queries that require detailed responses.
Deskhero's AI also helps in managing the knowledge base. It can generate articles from word, powerpoint, pdf files, and even scrape data from the company's website. This ensures that the knowledge base is always up-to-date and comprehensive, providing a valuable resource for both customer service representatives and customers.
Furthermore, the AI's ability to learn from past interactions allows it to continually improve its performance. Over time, the quality of suggested replies and search results increases, leading to even faster ticket resolution times and higher customer satisfaction rates.
Overall, Deskhero's advanced AI capabilities have enabled TobaccoTrade Inc. to streamline their customer support processes, improve efficiency, and enhance the customer experience.
How does Deskhero's AI improve response times?
Deskhero's AI generates suggested replies based on previous tickets, knowledge base articles, and other relevant data. This allows customer service representatives to respond to queries more quickly.
How does the AI enhance search results?
The AI uses OpenAI Embeddings from various sources to find relevant content. This improves the accuracy and speed of search results, particularly for complex or technical queries.
Can the AI manage the knowledge base?
Yes, Deskhero's AI can generate knowledge base articles from various file types and scrape data from the company's website. This ensures the knowledge base is comprehensive and up-to-date.
* This article provides an example of how a fictive company in the Wholesale of tobacco industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
