LeafLink Ltd. handles a high volume of customer inquiries daily. With Deskhero's structured data lists and ticket management system, these inquiries are sorted and prioritized efficiently. The AI capabilities of Deskhero analyze each ticket and suggest relevant replies based on previous tickets and knowledge base articles.
The company also uses Deskhero's AI to maintain and update its knowledge base. The AI scrapes data from the company's website and generates knowledge base articles from uploaded files such as policies, manuals, and presentations. This ensures that the knowledge base is always current and comprehensive.
Deskhero's AI also improves the search functionality of the platform. It uses OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, and scraped website data. This allows the support team to find necessary information quickly and easily.
LeafLink Ltd. takes advantage of Deskhero's custom fields feature to tailor the platform to their specific needs. They can create custom fields for specific product details, shipping information, or any other data relevant to their operations.
Overall, the AI capabilities of Deskhero have greatly enhanced the efficiency of LeafLink Ltd.'s customer service. They can now handle more inquiries in less time, and with greater accuracy.
How does Deskhero's AI suggest replies to customer inquiries?
Deskhero's AI analyzes the content of each ticket and suggests relevant replies based on previous tickets, knowledge base articles, and other available resources.
How does Deskhero's AI update the knowledge base?
Deskhero's AI can scrape data from your company's website and generate knowledge base articles from uploaded files like policies, manuals, and presentations. This ensures that your knowledge base is always current and comprehensive.
Can we customize Deskhero to suit our specific needs?
Yes, with Deskhero's custom fields feature, you can create custom fields for specific product details, shipping information, or any other data relevant to your operations.
* This article provides an example of how a fictive company in the Wholesale of Unmanufactured Tobacco industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
