TobaccoTrade Inc. receives a large volume of customer queries daily, ranging from product inquiries to shipping details. With Deskhero's ticket management system, these queries are organized and prioritized effectively. The AI capabilities of Deskhero analyze the content of each ticket and suggest relevant replies based on previous tickets and knowledge base articles.
The company also leverages Deskhero's AI to enhance its knowledge base. The AI scrapes data from the company's website and generates knowledge base articles from uploaded files like policies, manuals, and presentations. This ensures that the knowledge base is always up-to-date and comprehensive.
Deskhero's AI also enhances the search functionality of the platform. It uses OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, and scraped website data. This makes it easier for the support team to locate necessary information quickly.
With the custom fields feature, TobaccoTrade Inc. can tailor the platform to suit their specific needs. They can create custom fields for specific product details, shipping information, or any other data relevant to their business.
Overall, the AI capabilities of Deskhero have significantly improved the efficiency of TobaccoTrade Inc.'s customer support operations. They can now handle more queries in less time, and with greater accuracy.
How does Deskhero's AI suggest replies to customer queries?
Deskhero's AI analyzes the content of each ticket and suggests relevant replies based on previous tickets, knowledge base articles, and other available resources.
How does Deskhero's AI enhance the knowledge base?
Deskhero's AI can scrape data from your company's website and generate knowledge base articles from uploaded files like policies, manuals, and presentations. This ensures that your knowledge base is always up-to-date and comprehensive.
Can we customize Deskhero to suit our specific needs?
Yes, with Deskhero's custom fields feature, you can create custom fields for specific product details, shipping information, or any other data relevant to your business.
* This article provides an example of how a fictive company in the Wholesale of Unmanufactured Tobacco industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
