Horology Hub receives a high volume of customer inquiries every day. Managing these manually was proving to be inefficient. With Deskhero's AI-powered ticket management system, the company can now automatically assign tickets to the appropriate teams based on the nature of the inquiry. This has streamlined their operations and improved response times.
The company also uses Deskhero's AI capabilities to generate suggested replies for customer inquiries. By using OpenAI Embeddings from previous tickets and knowledge base articles, Deskhero provides accurate and relevant responses, freeing up the support team to focus on more complex issues.
Horology Hub has a vast database of product manuals, policies, and knowledge base articles. Finding relevant information was a time-consuming task. However, with Deskhero's comprehensive search bar, enhanced by AI, the company can now quickly locate the necessary information, improving the efficiency of their helpdesk operations.
The company also uses Deskhero's website scraping feature to keep their knowledge base current with the latest information from watch and clock manufacturers. This has ensured that their customers always have access to the most accurate and up-to-date information.
Finally, Horology Hub leverages Deskhero's REST API to integrate the platform with their existing systems. This seamless integration has allowed the company to fully utilize the AI capabilities of Deskhero across their entire helpdesk operation, resulting in improved efficiency and customer satisfaction.
How does Deskhero's AI capabilities streamline ticket management?
Deskhero's AI capabilities enable automatic assignment of tickets to the appropriate teams based on the nature of the inquiry. This streamlines operations and improves response times.
How does Deskhero's AI-enhanced search bar improve helpdesk operations?
Deskhero's comprehensive search bar, enhanced by AI, allows companies to quickly locate relevant information from their databases. This improves the efficiency of helpdesk operations.
How does Deskhero's website scraping feature keep the knowledge base current?
Deskhero's website scraping feature automatically updates the knowledge base with the latest information from websites. This ensures that customers always have access to the most accurate and up-to-date information.
* This article provides an example of how a fictive company in the Wholesale of watches and clocks industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
