Timeless Treasures receives numerous customer inquiries daily, ranging from product specifications to delivery details. Managing these tickets manually was time-consuming and prone to errors. With Deskhero's AI-powered ticket management system, the company can now automatically categorize and prioritize tickets based on their urgency and relevance. This has significantly reduced manual labor and improved efficiency.
The AI capabilities of Deskhero also enable Timeless Treasures to generate suggested replies for customer inquiries. By leveraging OpenAI Embeddings from previous tickets and knowledge base articles, Deskhero provides accurate and relevant responses, reducing the time spent by support agents on each ticket.
Deskhero's comprehensive search bar, enhanced by AI, allows Timeless Treasures to quickly find relevant content from its vast database of product manuals, policies, and knowledge base articles. This feature has been instrumental in providing timely and accurate information to customers.
Timeless Treasures also utilizes Deskhero's website scraping feature to keep their knowledge base up-to-date with the latest information from watch and clock manufacturers. The AI capabilities of Deskhero ensure that the most relevant and useful information is extracted and added to the knowledge base.
Lastly, Timeless Treasures leverages Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allows the company to utilize the AI capabilities of Deskhero across their entire customer support ecosystem, ensuring consistent and high-quality service.
How does Deskhero's AI capabilities improve ticket management?
Deskhero's AI capabilities allow for automatic categorization and prioritization of tickets based on their urgency and relevance. This reduces manual labor and improves efficiency.
How does Deskhero generate suggested replies?
Deskhero uses OpenAI Embeddings from previous tickets and knowledge base articles to generate accurate and relevant suggested replies for customer inquiries.
How does Deskhero's website scraping feature work?
Deskhero's website scraping feature extracts the most relevant and useful information from websites and adds it to the knowledge base. This keeps the knowledge base up-to-date with the latest information.
* This article provides an example of how a fictive company in the Wholesale of watches and clocks industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
