Horology House receives numerous customer inquiries daily, from product authenticity, pricing, to repair services. They use Deskhero's advanced AI capabilities to manage these tickets effectively. The AI leverages OpenAI embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to generate suggested replies, significantly reducing the response time.
With Deskhero's comprehensive search bar, the support team can quickly find relevant content from the vast amount of information available. The AI-enhanced search results ensure that the most pertinent information is presented first, improving the accuracy of responses.
The knowledge base of Horology House is continually updated with new articles generated from Word, PowerPoint, PDF files, and website scraping. This feature ensures that the AI has the latest information to generate accurate and helpful responses.
Deskhero's custom fields and structured data lists allow Horology House to categorize and prioritize tickets effectively. The kanban board provides a visual representation of the ticket statuses, helping the team to manage their workload efficiently.
By using Deskhero, Horology House has significantly improved their customer service. The AI capabilities have reduced the response time, improved the accuracy of responses, and increased the efficiency of the support team.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to understand the context of the inquiry. It then generates a suggested reply based on this information.
How does Deskhero help in managing the workload of the support team?
Deskhero's kanban board provides a visual representation of the ticket statuses. This feature helps the team to understand their workload better and manage it more efficiently.
How does Deskhero ensure the accuracy of the AI-generated responses?
Deskhero's AI uses the latest information from the knowledge base, which is continually updated with new articles generated from various sources. This feature ensures that the AI has the most recent and relevant information to generate accurate responses.
* This article provides an example of how a fictive company in the Wholesale of watches industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
