AquaTherm Solutions receives a high volume of customer queries daily, ranging from product specifications to troubleshooting requests. The company uses Deskhero's ticket management system to efficiently categorize and respond to these inquiries. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest relevant responses, significantly reducing response times.
The company also utilizes Deskhero's custom fields and structured data lists to categorize customer inquiries and prioritize them based on urgency. This ensures that critical issues are addressed promptly, enhancing customer satisfaction.
Deskhero's AI capabilities also enhance AquaTherm's search functionality. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files, the AI provides more relevant search results, helping the support team find necessary information faster.
AquaTherm also uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allows the company to streamline their operations and provide a unified customer service experience.
By leveraging Deskhero's advanced AI capabilities, AquaTherm Solutions has significantly improved its customer support efficiency, leading to higher customer satisfaction and retention rates.
How does Deskhero's AI capabilities improve response times?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest relevant responses to new inquiries. This reduces the time spent by support staff in crafting responses, thereby improving response times.
How does Deskhero's search functionality work?
Deskhero's search functionality uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to provide more relevant search results. This helps the support team find necessary information faster.
Can Deskhero be integrated with existing systems?
Yes, Deskhero offers a REST API that allows it to be integrated with existing systems. This enables companies to streamline their operations and provide a unified customer service experience.
* This article provides an example of how a fictive company in the Wholesale of water heaters and boilers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
